Job Description
We are seeking an enthusiastic individual with a commitment to high standards, to provide comprehensive front of house and administrative support to the School. We are looking for someone who is fully committed to providing excellent customer service support. The successful candidate will relish working in a fast-paced environment and will have a proven ability to see tasks through to completion. The ability to communicate effectively and confidently is essential to the post, as is the ability to use IT.
Experience of working in a School reception role is desirable, however not essential, as full training will be provided.
Key duties will include, but are not limited to:
Reception
- Answering telephone calls to the School and responding to queries as the first point of contact or passing messages to relevant members of staff.
- To update all registers on SIMS and monitor the absence mailbox
- Greeting all visitors to the School courteously and processing as quickly as possible to avoid protracted delays.
- Checking and recording visitor photographic ID to comply with the School Visitor Policy.
- Operating School security access, including School gate and internal glass door to the School to allow access to valid visitors and prevent unauthorised access.
- Contacting members of the Facilities team using 2 way radios as required to ensure prompt communication of issues affecting the School site.
- Printing and distributing pupil ID badges.
- Ordering taxis for School staff and visitors as required in order to act as a central booking point.
- Assisting staff and pupils with queries to help with the smooth running of School life.
- Liaising with parents/guardians of students for members of staff.
- Dealing with confidential and sensitive issues with tact and discretion to ensure Data Protection and confidentiality complied with.
- Maintaining up to date knowledge of School, staff, pupils, systems etc. to provide assistance to staff, pupils, visitors and callers.
- Ensuring Reception area and facilities are kept clean and tidy during the working day.
- To establish good working relationships with all School staff, while being sensitive to confidentiality requirements.
Support for School Office
- To provide administrative support to the Bursar (Operations) and Head of School PA. This could include typing letters, performing employment checks, photocopying, preparing Admissions packs etc.
- Providing first aid cover during staff absence as part of a rota (full first aid training will be provided).
- To assist with school trip administration.
- To provide admin support for key school events including Awards Afternoon, Speech Day, Parents Evenings.
As a term of your employment, you may be required to undertake such duties as may reasonably be required of you, commensurate with your grade, as requested by your line manager. The role requires some element of manual handling and may, on rare occasion, involve the post holder having to work overtime. This will be agreed in advance with your line manager.
How to apply
To apply for this role, please forward a completed application form and equal opportunities form (both available for download) and a covering letter addressed to the Bursar – Operations (Mrs Jenny Butterworth) by email to: [email protected]
The deadline for applications is 8am on Monday 15th June, however, applications will be reviewed on receipt and so early applications are encouraged. We reserve the right to bring forward the closing date and interview date if sufficient applications have been received.
Interviews will provisionally take place on Friday 19th June.
